Privacy Policy

Privacy Policy for SCRM

Effective Date: 31/3/2026
Website: https://scrm.tn

1. Introduction

SCRM (« we », « our », or « us ») is a customer relationship management (CRM) solution designed to help businesses manage leads, customer interactions, and communications, including integrations with third-party platforms such as Facebook.

We are committed to protecting your privacy and ensuring transparency in how we collect, use, and store your information.

2. Information We Collect

We may collect and process the following types of data:

a. Information You Provide Directly

  • Name, email address, phone number
  • Business information
  • Account login credentials

b. Information from Facebook

When you connect your Facebook account to SCRM, we may access certain data via the Meta Platforms, Inc. APIs, including:

  • Public profile information
  • Page data (name, ID, category)
  • Messages and conversations (Messenger)
  • Leads generated through Facebook Lead Ads
  • Engagement data (comments, interactions)

This data is only accessed with your explicit authorization.

c. Automatically Collected Information

  • IP address
  • Browser type and device information
  • Usage data (pages visited, features used)

3. How We Use Your Information

We use collected data to:

  • Provide and operate the SCRM platform
  • Synchronize and manage Facebook leads and messages
  • Improve platform functionality and user experience
  • Communicate with users (support, updates, notifications)
  • Ensure security and prevent fraud

4. Data Sharing and Disclosure

We do not sell your personal data.

We may share information only in the following cases:

  • With service providers (hosting, analytics, infrastructure)
  • When required by law or legal processes
  • To protect rights, safety, and security
  • With Facebook services as part of the integration

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Secure servers and encryption
  • Access control and authentication
  • Regular security monitoring

However, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your data:

  • As long as your account is active
  • As necessary to provide services
  • As required by legal obligations

You may request deletion at any time.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent at any time
  • Object to certain processing activities

To exercise these rights, contact us at: [Insert Contact Email]

8. Third-Party Services

SCRM integrates with third-party platforms, including Facebook. Your use of these services is also subject to their privacy policies.

We are not responsible for the practices of third-party services.

9. Facebook Platform Compliance

SCRM complies with Facebook Platform Terms and only accesses data necessary to provide its services. Data obtained through Facebook APIs is:

  • Used strictly for CRM functionalities
  • Not shared with unauthorized parties
  • Deleted upon user request or disconnection

10. Cookies and Tracking

We may use cookies and similar technologies to:

  • Improve user experience
  • Analyze platform usage
  • Maintain session security

You can control cookies through your browser settings.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Notes (Important for You)

Before publishing, make sure to:

  • Replace placeholders (date, email)
  • Confirm exactly which Facebook permissions you request (important for app review)
  • Align with your hosting location (EU vs Tunisia may affect compliance wording)