What is CRM ?
CRM, Customer Relationship Management or GRC for customer relationship management, is a revolutionary tool in the sales and marketing field.
Indeed, a CRM goes beyond the traditional approach focused on the relationship between a product/service and customer or even reputation and brand image. Thanks to the functionalities offered by CRM, the company can maximize customer loyalty, improve their satisfaction at the same time increase the efficiency of employees and therefore increase sales.
Simple CRM solution
Simple CRM is our solution to effectively manage all aspects of the relationship between the company and its customers, from tracking prospects and creating quotes, integrating the company’s customers and the progress of their orders, including the follow-up of appointments, and the implementation of after-sales service.
The solution meets the majority of business needs as standard, which allows optimization of deployment time.
Customer complaints management
The module allows you to centralize and organize complaint requests that come from the digital or physical channel. The management table displays the status of requests by color code. Automatic reminders are sent to the complaints manager, so as not to miss a new request or the processing of a current request.
The module allows dealers who manage several brands to have the possibility of generating personalized quotes for each brand and to support the automatic process of web quotes for several brand sites.
Interfacing with Automobile.tn
The module makes it possible to automate the reception and processing of quotes issued on automobile.tn in real time.
Our commitment to excellence and our passion for the automotive industry have allowed us to collaborate with the most prestigious brands in the world.